Refunds and Returns Policy

1. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Yeahhmen Guarantee Period as stated in the Terms of Service Yeahhmen Guarantee is a service provided by Platform, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using Yeahhmen Guarantee.

2. Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:

• The Item has not been received by Buyer;
• The Item received is incomplete (missing quantity or accessories);
• Platform has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Platform in the listing of the Item; 
• The Item received has physical damage (e.g. dented, scratched, shattered);
• The Item received is faulty (e.g. malfunction, does not work as intended);
• **Change of Mind**

**Change of Mind return policy is only applicable to certain categories and restricted to certain Brands and Products only. The buyer must return the goods within three days, and any refund requests from the buyer will not be accepted after three days.

For the wrong goods, missing goods, damaged goods, defective goods,the buyer must return the goods within seven days, and any refund requests from the buyer will not be accepted after seven days. Buyer’s refund application must be submitted via the Platform.

Platform will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine
whether Buyer’s application is successful.

3. Rights of Platform
When Platform receives an application from Buyer for the return of the Item and/or refund, Platform will notify in writing. Platform may respond to Buyer’s application according to the steps provided by Yeahhmen in the written notification. Platform will respond within the time-frame stipulated in the written notification (the “Stipulated Period”).

Platform will review each application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Platform.

4. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Platform in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

5. Liability of Return Shipping Fee
i)  In the scenario of an unforeseen error from the Platform's end (ie - damaged, faulty or wrong Item delivered
to the buyer), the Platform will bear buyer's return shipping fee.
ii) In the scenario of the buyer's change of mind, buyer shall get Platform's consent prior to the return request
and buyer will bear the return shipping fee.

6. Refunds
Buyer will only be refunded after Platform has received the confirmation returned Item. Platform will refund the applicable sum to Buyer and will receive a message in the dashboard notification.

7. Communication Between Buyer and Platform
Platform encourages Users to communicate with customer service in the event where problem arises in a transaction. As Yeahhmen is a Platform for Users to conduct trading, Buyer should contact Platform directly for any issue relating to the Item purchased.

Last Updated: 30th June 2020